We hope we can answer all your questions with the following FAQ. If what you are looking for is not covered below, contact us. We’d love to hear from you.
What is Kaleidoskope?
Kaleidoskope is a luxury travel magazine and a travel portal dedicated to providing discerning travelers with extraordinary and unique experiences around the world.
Our philosophy is “Change the World one Vacation at a time”. We are actively involved in local community projects and donate up to a 5% of every booking. Besides, we care about you and we think that traveling should be fun, hassle-free, comfortable and easy – including the planning part. Most of all, we look for hotels and experiences that are eco-conscious, with policies in place that do not impact the local environment.
Read 9 Reasons why Book your trip with Kaleidoskope and discover why you should choose us for your next special travel experience. Our dedicated travel specialists will ensure your trip is the best it can be.
And remember: “We would like to make your dreams come true designing an exceptional customized journey beyond your expectations!
Why do members choose Kaleidoskope instead of other luxury booking travel options?
Kaleidoskope gives you the certainty that every trip is going to be great, every time. We start with a growing portfolio of hundreds of Signature Residences in many of the world’s most sought-after destinations, so you always have a wide variety of many of the world’s best places to explore. We pair our extensive selection with superb personal service on every trip, including your own Personal Vacation Advisor to help plan all the details, plus onsite Destination Concierge service and daily housekeeping. And most importantly, our partners fully manage and control our Signature Residences 365 days a year, versus simply “vetting” or “verifying” third-party homes like typical online villa rental providers. Our members have peace of mind wherever and whenever they travel with us.
Who travels with Kaleidoskope?
Kaleidoskope travelers are mostly discerning couples and families from Europe and United States. Our age groups range from young families to retired or solo travelers who want to discover new places. They want bespoke trips and the highest levels of service, diligence, quality, and discretion from start to finish.
What about travel and health insurance?
Adequate travel and emergency medical insurance is essential and is your responsibility. Check to see if your credit card provider offers this service (gold and platinum VISA and AMEX have a great travel insurance). In addition we’ve found that many travelers enjoy the convenience of World Nomads.
How much does club membership cost?
Becoming a Kaleidoskope Travel Club Member has benefits for you and your family. All it takes is a love of travel, a passion for adventure and you decide what level you wish to travel and what kind of member you want to be. Each level of membership has unique services and reflects the way you like to travel. Soon our re-launch in 2020 will have new offers!
Can I become a member and book wherever I live?
Absolutely. No matter where in the world you live, you can book our exclusive trips and hotels and become a Kaleidoskope Travel Club Member. We happily accept international credit cards.
How do I know if my personal information is safe in my account?
The safety of your credit card and personal information are our highest priority. We do not share, sell or otherwise use your personal information without your permission, except when required by law or any legal process.
We use the utmost care and security with any information in your account and will not use this information in ways to which you have not consented. We also never take credit card information over the phone, via e-mail or through any other direct form of contact. Recent laws in the state of California, USA have also added additional protections as of January 1, 2020.
We require you to personally enter your credit card information when making a purchase and show only the last 4 digits of the card stored on your account. We can never charge your card without your explicit permission to do so.
How do I update my account information?
Your account can be accessed by clicking on the Sign In at the top right corner of the Kaleidoskope homepage. You can manage all your current consults and bookings, as well as purchase gift cards, view your account credits and contact your travel specialist.
Also, this page allows you to manage all the information regarding your e-mail preferences, user name, billing and credit card.
How do I end my membership with Kaleidoskope?
If you no longer want to be a member of Kaleidoskope Travel Club, please email a request to cancel your membership to firstname.lastname@example.org.
If your login doesn’t work, email email@example.com for help.
How do I reset my password?
If you have forgotten your password to Kaleidoskope, click on the link below the sign up form and you’ll reset your password.
How and when do I receive credit for inviting a friend?
We will credit your account when your friend makes their first purchase. There’s no limit to how many friends can join through you, so invite away!
Is there a limit to the amount of credit I can have?
Absolutely not. In fact, we suggest inviting every person you know so you can get millions in credit. Well, you’d have to know millions of people first, but it’s worth a try.
Do invitation credits expire?
Credits earned by inviting a friend will expire after one year.
Can I choose the amount of credit I want to use toward each purchase?
Unfortunately, no. The system automatically takes the maximum amount of credit available toward each purchase.
Can I use Jetsetter credit toward purchasing a gift card?
At this time, our system does not allow you to use credits toward the purchase of a gift card.
Can I purchase credits?
At this time, Client Credits are not available for purchase.
Are Client Credits refundable?
No. If a purchase with Client Credits is canceled, the Client Credits will not be credited.
Can I transfer Client Credits to another Client account?
No, Credits are not transferable.
How does payment work?
All reservations are prepaid in full or a deposit needed and are nonrefundable. We accept most major credit cards, including many international cards. If you have any questions about payment, please email firstname.lastname@example.org.
What taxes and fees are included in each purchase?
We do our best to include all the mandatory taxes and fees charged by each property and tour company in the final price for each Kaleidoskope experience. However, if there are any fees that are not included, we will be sure to note these in the Details tab and/or the What to Know sections of the event’s page.
When do I receive my confirmation for booking?
You will receive a confirmation email immediately after submitting your order that will include your Kaleidoskope Order and Reservation numbers. Within a week of your purchase, we will send you another email with the hotel/tour supplier confirmation number.
Can I cancel or modify a reservation after I book?
In order for us to provide such exclusive rates and services, we have a strict no-cancellation/modification policy. All rooms/tours are prepaid in full or a deposit needed and are nonrefundable. It is advised to purchase travel insurance if you feel this is necessary.
However, we will always do our best to accommodate your requests in times of emergency or other extenuating circumstances. Please be sure to contact email@example.com if you have any questions regarding our policy.
Do I need to bring anything with me in order to check in?
We suggest bringing a copy of your hotel/tour supplier confirmation number, as this number links your Kaleidoskope reservation with the reservation the hotel/tour has processed in its system. This will help eliminate any potential check-in issues.
Do you provide any sort of extra pre-arrival information for the tours and packages?
We will send you an email with all the necessary pre-arrival information to make your travel as smooth as possible and help you in every step of the way.
Who can I contact about becoming a partner with Kaleidoskope?
Kaleidoskope curators hand select the properties and tours that we feel will best resonate with our members and pursue relationships with those brands. If you would like to submit your brand for review, please send your information firstname.lastname@example.org
Who can I rave to about my amazing Kaleidoskope experience?
Can I suggest hotels/tours and locations?
Absolutely. In fact, please do so as much as possible. We always love to hear what our clients want to see more of. Your suggestions are very important to us and will be researched and considered for future partnerships.
When is my Reservation confirmed?
Immediately after you complete the reservation process, you will receive a confirmation page (on screen) and a copy will be sent to you via e-mail. If you don’t believe you received the e-mail, be sure to check your email filter settings and any mailboxes that hold filtered mail.
Your confirmation page will include your confirmation number, dates, rates, and all other necessary details. Although you do not need this email to check-in, we encourage you to print it out for your own reference.
How can I view my confirmed Reservation?
You can check your reservation online by clicking on “USER”, located on the right side of our homepage, and securely logging in with your email address and password. Also, when viewing the details of your “Current Reservation”, you can email a copy of your confirmation page to the address of your choice.
Cannot find record of my Reservation
If you cannot find record of your reservation in your Client account, don’t worry! Please email our customer service and we will help you with everything (email@example.com).
I ordered one of your products but haven’t received an email confirmation.
Please e-mail firstname.lastname@example.org and a member of our support team will assist you within 1 business day.